Pre-Sales Questions

Q. Will you place ads on my site?
A. No Host Hong Kong will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site??
A. Yes we allow sites to have commercial advertisements.

Q. Do you have a large download file I can test?
A. Yes we do you can test the download speed of our HK servers by downloading this file.

Q. What forms of payment do we accept?
A. We accept all major credit/debit cards, Paypal, Bank Wire Transfer, HKD cheques and CarrotPay. We can process credit cards through a number of gateways including: 2Checkout, GoogleCheckout and Paypal. We accept bank wire transfers to our US, UK and HK bank accounts. Domestic wire transfers from the the same bank are free of fees!

Q. Are your server's Unix, or NT?
A. Our server's are Linux CentOS.

Q. Do you allow adult sites?
A. Yes we allow adult sites.

Q. Is tax included with my monthly or yearly plan?
A. Hong Kong has no sales tax. The price quoted is the price that will be paid. There will be no added taxes or charges. However, depending on your government, it may be a legal requirement for you to pay tax on any internet services despite the use of Hong Kong servers.

Q. What control panel do you use and do you have a demo?
A. All of our shared hosting servers use Direct Admin control panel. A demo of Direct Admin can be found?here.

Q. Can I pay monthly?
A. Yes you can pay monthly

Q. How long does it take to setup my account?
A. Shared hosting plans are typically set-up instantly after payment has been received. However, please allow up to 1 working day.

Q. Are there any hidden, or setup fee cost?
A. No. All charges are as they are with nothing extra!

Q. Do you offer telnet or shell access?
A. Please contact customer support to apply for shell access. Telnet is not provided as this is not a secure method of connection.

Q. Can I password protect directories?
A. Yes you can password protect directories. This can be done within the DirectAdmin control panel or manually using .htaccess files.

Q. Do you allow 'Warez' or 'Copyright' material?
A. No. We do not allow copyright material to be hosted on our servers without the express permission of the copyright owner.

Q. Do you allow mass mailing sites?
A. No. We do not allow SPAM on our network, nor anything that may be perceived as SPAM.

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